9th Annual Optimizing Contact Centres Summit
2 -4 October 2018, Barcelona
9th Annual Optimizing Contact Centres Summit has been designed to provide you with a unique opportunity to gain new insights into areas such as bot strategies in contact centre, the next generation of customer service, agents productivity, employee experience, and creating a strong social media content or profitable outsourcing of the contact centres.
Will Be Discussed
- How to enhance your contact strategy with bots?
- The next generation of customer service – Industry 4.0
- Agents productivity and building emotional connections
- Creating a customer centric culture in an organisation
- Potential digital solution in online self-care?
- Employee experience – agent recruitment, monitoring, improvement, and motivation
- Customer service excellence – human-bot cooperation or competition?
- Online agents creating a strong social media content
- Development of the contact centre infrastructure
About Allan Lloyds Events
See what keynote speakers will be taking part in the exclusive speaking panel.
Explore what Case Studies will be discussed by our senior corporate speakers