3 - 5 October 2017 - Barcelona

8th Annual Optimizing Contact Centres Summit

SAMPLE OF KEYNOTE SPEAKERS

This year Summit will host speakers from the world’s leading companies.
See sample of key note speakers.

Simon
SEPARGHAN

MD, Global Contact & Digital Channels

Raymond
LOHR

Director Customer Retention

David
RICHARDS

Senior Director, Commercial Systems

Olga
QUIROS

Director, Lodging Operations (EMEA)

Marek
GRABOWSKI

B2B Customer Care Director

Jens
ANDERSEN

Chief Consultant

TOP SPEAKERS WILL DISCUSS

Hot Conference Topics

  • What is the busiest channel for customer contact in 2017?
  • Self-service with the help of AI as a rising trend?
  • Will a contact with customers via SMS and What’s App be more common in the future?
  • What are the customer reactions on virtual agents?
  • How to build a customer-centric contact centre?
  • Achieving contact centre excellence through effective CRM
  • Transforming the call centres into an Omni-channel contact centres
  • Expanding social support beyond Facebook and Twitter, Snapchat, Tumblr, Pinterest…
  • Happy call centre agents = happy customers
  • Taking contact centres into the cloud: What are the features and functionality that “cloud contact centres” offer?

WHAT DELEGATES SAID

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