Event bio
25 – 26 September 2024
Vienna
The 15th Annual Optimising Contact Centres Summit has been designed to cover the latest trends and challenges regarding new AI-based tools and strategies in contact centres, self-service, innovative strategies, the impact of remote work on contact centre, cost generation and how to use the right metrics, best practices for measuring and improving customer satisfaction, building a customer-centric culture.
At this contact centre conference, leaders of top players in the cross-industry will share their valuable insights and solutions for the challenges we are all facing. Take advantage of networking opportunities ensured by limited seats at this event and join us in order to share ideas with like-minded people, gain inspiration, learn from experienced C-level executives and establish important business contacts!
The 15th Annual Optimising Contact Centres Summit has been designed to cover the latest trends and challenges regarding new AI-based tools and strategies in contact centres, self-service, innovative strategies, the impact of remote work on contact centre, cost generation and how to use the right metrics, best practices for measuring and improving customer satisfaction, building a customer-centric culture.
At this contact centre conference, leaders of top players in the cross-industry will share their valuable insights and solutions for the challenges we are all facing. Take advantage of networking opportunities ensured by limited seats at this event and join us in order to share ideas with like-minded people, gain inspiration, learn from experienced C-level executives and establish important business contacts!
Who Should Attend
Members of board, C-level, Senior/Global Vice Presidents, Vice Presidents, Directors, and Heads of departments from banking, retail, aviation, hospitality, pharma, insurance, telecom and automotive industries involved in:
- Contact Centre
- Digital Contact Service
- Call Centre
- Customer Support
- Customer Service
- Client Service
- Self Service
- Customer Care
- Customer Operations
- Omnichannel
- Digital and Social Care
- Digital Channels
- Technical Support & Training
- Customer Success
- Customer Engagement
- Multichannel
- Competence and Training
- Omnichannel Customer Support
- Contact Centre Services
- Customer Feedback
- Conversational AI and Chatbot
- Customer Remote Services and Support
- Customer Insight & Satisfaction
- Customer Platforms
- CX Strategy
- Cloud Communication
Look at the Main Topics
Of Our Conference
- 01Innovative strategies for delivering exceptional customer service
- 02Building a customer-centric culture in your contact centre
- 03Implementing AI and automation in contact centres for improved customer experiences
- 04The role of empathy and emotional intelligence in contact centre interactions
- 05Best practices for measuring and improving customer satisfaction in contact centres
- 06Virtual worlds unveiled: VR and AR in contact centres
- 07How can we customise and personalise chatbots for maximum impact?
event programme
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What keynote speakers will be taking part in the exclusive speaking panel.
What Case Studies will be discussed by our senior corporate speakers.
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