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EVENT BIO

See breakdown of all you need to know about our Summit

HOT CONFERENCE TOPICS

  • Chatbots capturing the data from interactions for further analytics
  • Digital transformation of the contact centre to achieve personalisation
  • Cost reduction through self-service
  • Boosting agent performance and productivity with recognition
  • Building and omni-channel contact centre
  • Effective social care
  • AI – Assisted Intelligence – supporting agents with virtual assistants
  • Predictive analytics building a knowledge base for continuous improvement
  • AI handling repetitive tasks, AI as a means of enhancing the role of agents rather than replacing them

WHO WILL YOU MEET

Members of board, C-level, Senior Vice Presidents, Vice Presidents, Directors, Heads of departments from banking, telecommunication, pharmaceutical, aviation, hospitality, retail and automotive industries involved in:

  • Contact Centre
  • Call Centre
  • Customer Service
  • Self Service
  • Customer Care
  • Customer Operations
  • Customer Support
  • Customer Contact
  • Omni channel
  • Complaints Management
  • Digital Care
  • Digital Channels
  • Social Care
  • Social Media (Servicing)

Workshop A
1 October 2019 – 15.00 – 16.00

Technology in Customer Experience World

  • Understand the benefits of automated customer care
  • What is the best chat box for customer service?
  • The importance of your investment, being innovative and staying ahead of your competitors
  • How to show that technology investments are functioning for your organisation?
  • The machine will not replace the human. How is your business coping with it?

Workshop B
1 October 2019 – 16:00 – 17:00

Data and Data Management

  • How to understand your customers through data?
  • Do data and big data have the potential to change the way companies manage customer relationships?
  • How can team within your company maximise from information gathered through chatbots?
  • What is the best way to collect data from multiple sources in order to gain new insights into your customers´ needs?
  • Online and offline data collection and using the data to its full potential

WHAT DELEGATES SAID

10th Annual Optimizing Contact Centres Summit
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