15th Annual
Optimising Contact
Centres Summit
25 – 26 September 2024
Rainers Hotel Vienna
Speakers
Summit will host speakers from the world’s leading companies
Parama Mondal
Head of Service Excellence
Alex Huggins
Director Technology Specialists International, Contact Center AI
Ann Bouchet
Head Connect2Net (Salaried Network & Customer Remote Services and support)
Manu Pandey
VP CX Management/Business Growth Strategist – EMEA
Ledi Lapaj
Director of Customer Experience
Ahmed Nasr
Operations Director Egypt and Director Milk Africa & Turkey
Khaled Elsharkawy
Integrated Supply Chain Senior Director
Mueen Uddin Siddique
Senior Director – Access Network Procurement
Chamath Nawaratne
VP & CPO Middle East &Africa
Shannon Hore
Senior Vice President Procurement and Logistics
Sandeep Sharma
Director Group Procurement & International Markets Supply Chain
Hottest topics
More details about what will be discussed this annual
New Lessons Learned
New Opportunities Unlocked
New Lessons Learned
New Opportunities Unlocked
Look at the Main Topics
Of Our Conference
- 01Innovative strategies for delivering exceptional customer service
- 02Building a customer-centric culture in your contact centre
- 03Implementing AI and automation in contact centres for improved customer experiences
- 04The role of empathy and emotional intelligence in contact centre interactions
- 05Best practices for measuring and improving customer satisfaction in contact centres
- 06Virtual worlds unveiled: VR and AR in contact centres
- 07How can we customise and personalise chatbots for maximum impact?
Early bird tickets available
Month of early booking discounts
Discount
20 %
Discount
10 %
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0 %
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