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17th Annual
Optimising Contact
Centres Summit

23 – 24 September 2026

Vienna

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17th Annual OCC

Speakers

Summit will host speakers from the world’s leading companies

Martin Kochman

Martin Kochman

VP, Customers and Industries Hitachi Digital Services

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Tomas Reytt

Tomas Reytt

Chief Sales Officer (CSO)

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Kristina Judina

Kristina Judina

Head of Customer Service

Elisa
Ullas Wadhwa

Ullas Wadhwa

Director Customer Quality

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Nicolas Vanerio

Nicolas Vanerio

Head of Customer Care Performance

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Hottest topics

More details about what will be discussed this annual

New Lessons Learned

As digital disruption and the rapid rise of autonomous technologies completely redefine human-agent workflows, customer expectations are shifting faster than ever before. A new era of intelligent automation is here, demanding that organisations pivot from simple assistance to true operational autonomy—is your contact centre agile enough to deliver empathy at scale while maximising efficiency?

New Opportunities Unlocked

By attending this exclusive, senior-level business event, you will gain deep insights into next-generation service transformation and learn how to implement robust operational frameworks. Due to limited seats, this summit offers remarkable networking opportunities to discuss strategy with global peers, get inspired by experienced leaders, and establish vital industry contacts.
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Look at the Main Topics
Of Our Conference

  • 01The Transition to Agentic AI: From Assistance to Autonomy
  • 02Redefining Success: Digital Metrics for CX
  • 03Personalisation and Empathy at Scale
  • 04AI Clarity: Transparency, Ethics, and Trust
  • 05Why the Future of CX Lies in Intelligent Journey Orchestration
  • 06Scaling Leadership through AI-Driven Service Transformation
Learn more About Topics
Learn more About Topics

Early bird tickets available

Month of early booking discounts

Discount

10 %

09 November - 23 November, 2023
Valid on the 3th and 4th weeks after the release of the conference on the market
Register Now

Discount

20 %

24 November - 08 December, 2023
Valid for the first two weeks after the release of the conference on the market
Register Now

Discount

0 %

From 09 December, 2023
After the discounts are over, you will be able to purchase tickets at full price
Register Now

Testimonials

What our users say about our conferences

Great content, great speakers, diverse presentation topics. Definitely worth attending.
Nestle
Head of Digital and CRM
This event had helped me to understand what are the trends in Europe and all over the world in customer service and sales
Société Générale Group
Customer Service and Digital Sales Unit Head
It was a very fruitful session which provided me with overall 360 degree knowledge about the contact centre of today and tomorrow
Raiffeisen Bank
Head of Contact Centres
Extremely insightful and valuable exchange! Thank you very much for bringing us together!
Allianz
Head of Contact Centre Capabilities
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Photos From Our Summits

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Photos From Our Summits

Few photos from our events

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Photos From Our Summits

Few photos from our events

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Our Clients

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Sponsors

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    17th Annual Optimising Contact Centres Summit
    (23 – 24 September 2026| Vienna)

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