Swiss Re, one of the world’s largest reinsurers, not only provides capital solutions to its customers, it also assists their insurance clients in their day to day business, supporting them to improve business efficiency and to increase profitability: Swiss Re e.g. helps its insurance customers to detect profitable risks using new technology in form of machine learning applications. Either to identify customer segments that outperform other sectors, using external data and/or identifying regions that provide better insurance margins. These are two examples of a whole range of possibilities that the company can bring to its customers to assist them to achieve their growth targets and increase their margins.

• Predictive modelling in insurance
• Introduction to machine learning applications that use external data to predict profitability of a given (insurance) market
• Discussion on business cases that help customers to benefit from forward-looking modelling in their insurance value proposition
• Portfolio optimisation and portfolio steering with machine learning approaches

To remain competitive and sustain growth as the digital transformation reshapes the business environment, companies and contact centres need to embrace innovation while delivering great customer experiences, operating with agility and empowering their people to be more productive. Join this session to understand how technology and artificial intelligence transform the omnichannel journey and connect teamwork across the organisation to enable successful customer outcomes at speed and scale.

• Transform the omnichannel journey and connect teamwork across the organisation to achieve customer success
• Embrace digital transformation and the use of artificial intelligence to deliver optimal customer service experience
• Empower your team with the customer service tools, workflows and knowledge they need to be at their best