15th Annual
Optimising Contact

25 – 26 September 2024

Rainers Hotel Vienna


Summit will host speakers from the world’s leading companies

Parama Mondal

Head of Service Excellence

Alex Huggins

Director Technology Specialists International, Contact Center AI

Ann Bouchet

Head Connect2Net (Salaried Network & Customer Remote Services and support)

Manu Pandey

VP CX Management/Business Growth Strategist – EMEA

Ledi Lapaj

Director of Customer Experience

Ahmed Nasr

Operations Director Egypt and Director Milk Africa & Turkey

Khaled Elsharkawy

Integrated Supply Chain Senior Director

Mueen Uddin Siddique

Senior Director – Access Network Procurement

Chamath Nawaratne

VP & CPO Middle East &Africa

Shannon Hore

Senior Vice President Procurement and Logistics

Sandeep Sharma

Director Group Procurement & International Markets Supply Chain

Hottest topics

More details about what will be discussed this annual

New Lessons Learned
New Opportunities Unlocked

The 15th Annual Optimising Contact Centres Summit has been designed to cover the latest trends and challenges regarding new AI-based tools and strategies in contact centres, self-service, innovative strategies, the impact of remote work on contact centre, cost generation and how to use the right metrics, best practices for measuring and improving customer satisfaction, building a customer-centric culture.

New Lessons Learned
New Opportunities Unlocked

At this contact centre conference, leaders of top players in the cross-industry will share their valuable insights and solutions for the challenges we are all facing. Take advantage of networking opportunities ensured by limited seats at this event and join us in order to share ideas with like-minded people, gain inspiration, learn from experienced C-level executives and establish important business contacts!

Look at the Main Topics
Of Our Conference

Early bird tickets available

Month of early booking discounts


20 %

02 April - 16 april, 2024
Valid on the 3th and 4th weeks after the release of the conference on the market


10 %

17 April - 01 May, 2024
Valid for the first two weeks after the release of the conference on the market


0 %

From 01 May, 2024
After the discounts are over, you will be able to purchase tickets at full price


What our users say about our conferences

Great content, great speakers, diverse presentation topics. Definitely worth attending.
Head of Digital and CRM
This event had helped me to understand what are the trends in Europe and all over the world in customer service and sales.
Société Générale Group
Customer Service and Digital Sales Unit Head
It was a very fruitful session which provided me with overall 360-degree knowledge about the contact centre of today and tomorrow.
Raiffeisen Bank
Head of Contact Centres
Extremely insightful and valuable exchange! Thank you very much for bringing us together!
Head of Contact Centre Capabilities

Photos From Our Summits

Few photos from previous events

Photos From Our Summits

Few photos from previous events

Photos From Our Summits

Few photos from previous events


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    15th Annual Optimising Contact Centres Summit
    (25 – 26 September 2024 | Vienna).

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