The pandemic has been a boost to accelerate some digital processes and new ways of working, especially with everything related to WFH activities. This opened the possibility to prevail talent over location, offering new opportunities to companies and employees, and at the same time creating new challenges, such as the need for new management and leadership skills, as well as how to maintain cohesion and feeling of belonging to the team.
- The pandemic as a boost to accelerate new ways of working
- Opportunities and challenges
- Our experience at Roche, Customer Support Centres in EMEA-LATAM