Gold Sponsor


Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.


Silver Sponsors


Boomerang’s messaging gateway manages Intelligent 2-way digital communications over SMS, e-mail and Voice, enabling fully automated interactions between an organisation’s business processes and its stakeholders. By providing the ability to automate, escalate and priorities 2-way communications, introspective of the quantity or order by which they are processed, an organisation can embed digital communications in a far deeper and more meaningful way than ever previously available.



Tech Mahindra

Connectivity is altering the world around us and at the heart of it is technology evolution. Connectivity is altering the world around us and at the heart of it is technology evolution. This change is driven by Digital Interfaces, Internet of Things, Mobility, Analytics, Cloud, Security and Social Media. It is vital for businesses to be future-ready by acknowledging ‘digital’ as an inherent part of their strategy – Tech Mahindra Business Process Services (BPS) is at the forefront of this technology evolution. Today’s customers want strategic partners, who can create integrated and seamless customer experiences for them, transform their businesses to make the most of the digital age and achieve current and future business outcomes.

  • Tech Mahindra BPS is that partner whom customers can trust to
  • Run their businesses better
  • Drive digital transformation
  • Consult & execute strategies to grow
  • Deliver business outcomes

This is achieved through our Next Gen capabilities that lead to Technology-led Front office transformation and Platform-led Middle and Back office transformation.

Our approach is to understand the customer’s world, and partner more collaboratively to increase business value, deliver transformational benefits, bring in efficiency drivers through platform-based solutions, automation via robotics and AI, and ultimately focus on helping them gain success in an increasingly digital and disruptive world.

Tech Mahindra BPS focuses on offering BPaaS services to customers across industries including – Telecom, Banking & Financial Services, Retail, Travel &Hospitality, Hi-Tech and Food & Beverage. With over 30,000 associates supporting customers in 54 languages across 15 countries, Tech Mahindra BPS is leading the way in transforming customer experience and creating Memorable Digital Experiences every day.

Our Lineage:
Tech Mahindra Business Process Services is the BPS arm of Tech Mahindra which is a USD 4.4-Billion-dollar company with a workforce of 117,600+ operating from 90 countries, helping over 840 global customers which include Fortune 500 companies.  On a wider scale, we are part of the Mahindra Group which is a USD 19 Billion global conglomerate present in more than 100 countries and employing over 200,000 people. Our operations span 20 key industries that form the foundation of every modern economy.


Bronze Sponsors


In today’s highly connected society, businesses are expected to provide 24/7, immediate answers for their customers. Not finding the right result the first time leads to lower customer satisfaction, fewer sales and higher repetitive tickets for the support team. As a global leader in artificial intelligence and natural language understanding, Inbenta aims to improve business’ self-service rates.

The core technology, coupled with machine learning, fuels highly accurate search for knowledge bases & e-commerce platforms, chatbots for customer service, ticketing, and knowledge management. Despite the use of unstructured, incorrect, or ambiguous language, Inbenta’s solution understands and delivers concise FAQs and products based on the meaning behind the query, not the individual keywords.

The result: improved customer satisfaction, reduced support costs and 90% self-service rates.



Jacada Inc.

Jacada Inc. enables organisations to deliver effortless customer self-service and agent assisted interactions by implementing cutting-edge mobile, smart device, and web based solutions, as well as optimized agent desktops, and business process optimization tools. Customers can benefit from an improved customer experience at every touch point with the organisation, whether digitally on the website or mobile device, at the contact centre, or at the retail store. Most Jacada deployments provide complete return on investment within the first three to seven months after deployment. Founded in 1990, Jacada operates globally with offices in Atlanta, USA; London, England; Munich, Germany; and Herzliya, Israel.



TO BOOK YOUR STAND Contact please Mr. Sam Khalaf on +421 221 025 324 or sam.khalaf(at)allanlloyds.com




Solution providers at the 8th Annual Optimizing Contact Centres Summit are selected based on the requirements and interests of our delegates.

Participating as a sponsor at our Summit can take you straight to your target audience and demonstrate your business advantage to increase your profile with potential clients. Showcase your products, technologies or services with our sponsorship array opportunities to maximize your exposure.

Deliverables of Sponsoring:

  • Company profile gaining
  • Increase of Revenue & Brand awareness
  • Exposure maximization
  • Proving your good presence for your existing clients in the competitive market
  • Face to Face networking and benefit from prearrangement one to one meeting
  • Product Showcase
  • Summit speech holding
  • Qualified Leads Acquiring
  • Delegates reach

Like all our Summits the event is tailored to meet your requirements and be discussed. If you are interested in sponsoring and looking to reach professionals from leading companies, please email bus.dev(at)allanlloyds.com for more Information.

We keep a very good ratio between vendors and end-users so you will meet potential clients and not competitors.


TO BOOK YOUR STAND Contact please Mr. Sam Khalaf on +421 221 025 324 or sam.khalaf(at)allanlloyds.com

Media Partner