OUR SPONSORS

Gold Sponsors

Genesys

Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.

www.genesys.com

 

Noble Systems

Noble Systems is a global leader in the customer communications industry, providing innovative solutions for Contact Centre, Workforce Management, and Analytics technologies. Tens of thousands of agents at 4,000+ client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of inbound, outbound and blended omnichannel communications, strategy planning, resource management and compliance tools for companies of all sizes. Our premise, cloud, and hybrid platforms include ACD, predictive dialling, blended processing, recording and monitoring, IVR, messaging, regulatory compliance, interaction analytics and workforce management.

www.noblesys.com

 

Vonage

Vonage (NYSE: VG) is a leading provider of Cloud Communications for Business. Through innovative cloud technology, Vonage delivers more scalable, cost-effective and integrated communications to businesses.

The Company transforms the way people work and businesses operate through a portfolio of cloud-based communications solutions that enable internal collaboration among employees, while also keeping companies closely connected with their customers, across any mode of communication, on any device.

Nexmo, the Vonage API Platform provides tools for voice, messaging and phone verification services, allowing developers to embed contextual, programmable communications into mobile apps, websites and business systems to drive their businesses. Nexmo enables enterprises to reimagine their digital customer experiences by providing them with the tools they need to easily communicate relevant information to their customers in real time, anywhere in the world, through text messaging, chat, social media and voice.

www.vonage.com

 

DigitalGenius

DigitalGenius brings practical applications of artificial intelligence into the customer service operations of large and growing companies. Its Human+AI™ Customer Service Platform combines the best of human and machine intelligence enabling companies to live up to and exceed rising customer expectations.

www.digitalgenius.com

 

Silver Sponsors

Boomerang

Boomerang’s messaging gateway manages Intelligent 2-way digital communications over SMS, e-mail and Voice, enabling fully automated interactions between an organisation’s business processes and its stakeholders. By providing the ability to automate, escalate and priorities 2-way communications, introspective of the quantity or order by which they are processed, an organisation can embed digital communications in a far deeper and more meaningful way than ever previously available.

www.boomerangmessaging.com

 

Tech Mahindra

Connectivity is altering the world around us and at the heart of it is technology evolution. Connectivity is altering the world around us and at the heart of it is technology evolution. This change is driven by Digital Interfaces, Internet of Things, Mobility, Analytics, Cloud, Security and Social Media. It is vital for businesses to be future-ready by acknowledging ‘digital’ as an inherent part of their strategy – Tech Mahindra Business Process Services (BPS) is at the forefront of this technology evolution. Today’s customers want strategic partners, who can create integrated and seamless customer experiences for them, transform their businesses to make the most of the digital age and achieve current and future business outcomes.

  • Tech Mahindra BPS is that partner whom customers can trust to
  • Run their businesses better
  • Drive digital transformation
  • Consult & execute strategies to grow
  • Deliver business outcomes

This is achieved through our Next Gen capabilities that lead to Technology-led Front office transformation and Platform-led Middle and Back office transformation.

Our approach is to understand the customer’s world, and partner more collaboratively to increase business value, deliver transformational benefits, bring in efficiency drivers through platform-based solutions, automation via robotics and AI, and ultimately focus on helping them gain success in an increasingly digital and disruptive world.

Tech Mahindra BPS focuses on offering BPaaS services to customers across industries including – Telecom, Banking & Financial Services, Retail, Travel &Hospitality, Hi-Tech and Food & Beverage. With over 30,000 associates supporting customers in 54 languages across 15 countries, Tech Mahindra BPS is leading the way in transforming customer experience and creating Memorable Digital Experiences every day.

Our Lineage:
Tech Mahindra Business Process Services is the BPS arm of Tech Mahindra which is a USD 4.4-Billion-dollar company with a workforce of 117,600+ operating from 90 countries, helping over 840 global customers which include Fortune 500 companies.  On a wider scale, we are part of the Mahindra Group which is a USD 19 Billion global conglomerate present in more than 100 countries and employing over 200,000 people. Our operations span 20 key industries that form the foundation of every modern economy.

www.techmahindra.com

 

Bronze Sponsors

Inbenta

In today’s highly connected society, businesses are expected to provide 24/7, immediate answers for their customers. Not finding the right result the first time leads to lower customer satisfaction, fewer sales and higher repetitive tickets for the support team. As a global leader in artificial intelligence and natural language understanding, Inbenta aims to improve business’ self-service rates.

The core technology, coupled with machine learning, fuels highly accurate search for knowledge bases & e-commerce platforms, chatbots for customer service, ticketing, and knowledge management. Despite the use of unstructured, incorrect, or ambiguous language, Inbenta’s solution understands and delivers concise FAQs and products based on the meaning behind the query, not the individual keywords.

The result: improved customer satisfaction, reduced support costs and 90% self-service rates.

www.inbenta.com

 

Jacada Inc.

Jacada Inc. enables organisations to deliver effortless customer self-service and agent assisted interactions by implementing cutting-edge mobile, smart device, and web based solutions, as well as optimized agent desktops, and business process optimization tools. Customers can benefit from an improved customer experience at every touch point with the organisation, whether digitally on the website or mobile device, at the contact centre, or at the retail store. Most Jacada deployments provide complete return on investment within the first three to seven months after deployment. Founded in 1990, Jacada operates globally with offices in Atlanta, USA; London, England; Munich, Germany; and Herzliya, Israel.

www.jacada.com

 

Calabrio

Calabrio is a customer engagement software company that provides analytic insights to catalyze growth through customer service contact centers. Calabrio ONE® is a unified suite—including call recording, quality management, workforce management and voice-of-the-customer analytics—that records, captures and analyzes customer engagement center interactions to improve the customer experience and drive top-line business growth. The suite can be deployed in the cloud, on-premises or via hybrid.

www.calabrio.com

ARE YOU A SOLUTION PROVIDER?

TO BOOK YOUR STAND Contact please Mr. Sam Khalaf on +421 221 025 324 or sam.khalaf(at)allanlloyds.com

SPONSORING OR EXHIBITING

AT AN ALLAN LLOYDS CONFERENCE

WATCH VIDEO WHY SPONSORING

Solution providers at the 8th Annual Optimizing Contact Centres Summit are selected based on the requirements and interests of our delegates.

Participating as a sponsor at our Summit can take you straight to your target audience and demonstrate your business advantage to increase your profile with potential clients. Showcase your products, technologies or services with our sponsorship array opportunities to maximize your exposure.

Deliverables of Sponsoring:

  • Company profile gaining
  • Increase of Revenue & Brand awareness
  • Exposure maximization
  • Proving your good presence for your existing clients in the competitive market
  • Face to Face networking and benefit from prearrangement one to one meeting
  • Product Showcase
  • Summit speech holding
  • Qualified Leads Acquiring
  • Delegates reach

Like all our Summits the event is tailored to meet your requirements and be discussed. If you are interested in sponsoring and looking to reach professionals from leading companies, please email bus.dev(at)allanlloyds.com for more Information.

We keep a very good ratio between vendors and end-users so you will meet potential clients and not competitors.

ARE YOU A SOLUTION PROVIDER?

TO BOOK YOUR STAND Contact please Mr. Sam Khalaf on +421 221 025 324 or sam.khalaf(at)allanlloyds.com

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