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16th Annual
Optimising Contact
Centres Summit

24 – 25 September, 2025

Vienna

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Speakers

Summit will host speakers from the world’s leading companies

Katalin Méry

Customer Service Director

Thomas Reby

Head of Hardware and Google Store, EMEA

Eve Psalti

Senior Director

Manu Pandey

Vice President CX Management/Business Growth Strategist – EMEA

Kristina Judina

Head of Customer Unit

Ahmed Nasr

Operations Director Egypt and Director Milk Africa & Turkey

Khaled Elsharkawy

Integrated Supply Chain Senior Director

Mueen Uddin Siddique

Senior Director – Access Network Procurement

Chamath Nawaratne

VP & CPO Middle East &Africa

Shannon Hore

Senior Vice President Procurement and Logistics

Sandeep Sharma

Director Group Procurement & International Markets Supply Chain

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Hottest topics

More details about what will be discussed this annual

New Lessons Learned
New Opportunities Unlocked

Be part of the highly anticipated Optimising Contact Centres Summit, where industry leaders, innovators, and experts come together to shape the future of customer engagement. Explore cutting-edge strategies, emerging technologies, and best practices designed to elevate contact centre performance.

New Lessons Learned
New Opportunities Unlocked

Engage in thought-provoking discussions and interactive sessions led by industry pioneers. Discover how AI, automation, and data analytics can transform customer interactions, drive efficiency, and create personalised experiences. Don’t miss this opportunity to gain invaluable insights, network with like-minded professionals, and equip your contact centre with the strategies and tools needed to excel in an evolving digital world!

Look at the Main Topics
Of Our Conference

  • 01Customer effort score (CES): The most overlooked KPI?
  • 02Real-time monitoring vs. post-call analysis — Are you fixing problems too late?
  • 03Gathering feedback across every customer touchpoint: From insights to meaningful action
  • 04AI as the guardian: Detecting and preventing fraud in customer interactions
  • 05Motivating frontline agents vs. managerial roles
  • 06Cut costs without cutting quality: Where can you save without hurting CX?
  • 07What’s next? The future of contact centres in an AI-dominated world
Learn more About Topics
Learn more About Topics

Early bird tickets available

Month of early booking discounts

Discount

10 %

09 November - 23 November, 2023
Valid on the 3th and 4th weeks after the release of the conference on the market
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Discount

20 %

24 November - 08 December, 2023
Valid for the first two weeks after the release of the conference on the market
Register Now

Discount

0 %

From 09 December, 2023
After the discounts are over, you will be able to purchase tickets at full price
Register Now

Testimonials

What our users say about our conferences

Great content, great speakers, diverse presentation topics. Definitely worth attending.
Nestle
Head of Digital and CRM
This event had helped me to understand what are the trends in Europe and all over the world in customer service and sales.
Société Générale Group
Customer Service and Digital Sales Unit Head
It was a very fruitful session which provided me with overall 360-degree knowledge about the contact centre of today and tomorrow.
Raiffeisen Bank
Head of Contact Centres
Extremely insightful and valuable exchange! Thank you very much for bringing us together!
Allianz
Head of Contact Centre Capabilities
The presentations were very good and brought a lot of insights
Nobel
Director of Business Development
Thank you very much for organising this event. Very good and open atmosphere, transparent and professional.
IKEA
Customer Point Manager
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    16th Annual Optimising Contact Centres Summit
    (24 – 25 September 2025 | Vienna)

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