15th Annual
Optimising Contact
Centres Summit
25 – 26 September 2024
Rainers Hotel Vienna
![](https://callcentresummit.com/wp-content/uploads/2024/03/15th-Annual-Optimising-Contact-Centres-Summit.png)
Speakers
Summit will host speakers from the world’s leading companies
![](https://callcentresummit.com/wp-content/uploads/2024/03/Parama-Mondal-OLX.png)
Parama Mondal
Head of Service Excellence
![](https://callcentresummit.com/wp-content/uploads/2024/03/OLX_Group_logo-300x91.png)
![](https://callcentresummit.com/wp-content/uploads/2024/03/Alex-Huggins-Microsoft.png)
Alex Huggins
Director Technology Specialists International, Contact Center AI
![](https://callcentresummit.com/wp-content/uploads/2024/03/Microsoft_logo_2012.svg-300x64.png)
![](https://callcentresummit.com/wp-content/uploads/2024/03/Ann-Bouchet-Belfius.png)
Ann Bouchet
Head Connect2Net (Salaried Network & Customer Remote Services and support)
![](https://callcentresummit.com/wp-content/uploads/2024/03/Belfius.svg-300x64.png)
![](https://callcentresummit.com/wp-content/uploads/2024/04/6.png)
Manu Pandey
VP CX Management/Business Growth Strategist – EMEA
![](https://callcentresummit.com/wp-content/uploads/2024/04/Swiss_Re_2013_logo.svg-300x74.png)
![](https://callcentresummit.com/wp-content/uploads/2024/03/Ledi-Lapaj-Bank-al-Etihad.png)
Ledi Lapaj
Director of Customer Experience
![](https://callcentresummit.com/wp-content/uploads/2024/03/397-3972960_etihad-bank-bank-al-etihad-jordan-300x72.png)
![](https://callcentresummit.com/wp-content/uploads/2023/11/Ahmed-Nasr-Danone.png)
Ahmed Nasr
Operations Director Egypt and Director Milk Africa & Turkey
![](https://callcentresummit.com/wp-content/uploads/2023/11/danone-logo-300x77.png)
![](https://callcentresummit.com/wp-content/uploads/2023/11/Khaled-El-Sharkawy-Americana-Foods.png)
Khaled Elsharkawy
Integrated Supply Chain Senior Director
![](https://callcentresummit.com/wp-content/uploads/2023/11/AMR.AE-cc893c14-1-300x97.png)
![](https://callcentresummit.com/wp-content/uploads/2023/11/muid.png)
Mueen Uddin Siddique
Senior Director – Access Network Procurement
![](https://callcentresummit.com/wp-content/uploads/2023/11/30-08-2023_logo-homepage_1-300x203.png)
![](https://callcentresummit.com/wp-content/uploads/2023/11/Chamath-Nawaratne-Air-Liquide.png)
Chamath Nawaratne
VP & CPO Middle East &Africa
![](https://callcentresummit.com/wp-content/uploads/2023/11/download-4-300x57.png)
![](https://callcentresummit.com/wp-content/uploads/2023/11/Shannon-Hore-Abu-Dhabi-Airports.png)
Shannon Hore
Senior Vice President Procurement and Logistics
![](https://callcentresummit.com/wp-content/uploads/2023/11/AUH_airport_logo-300x193.png)
![](https://callcentresummit.com/wp-content/uploads/2023/11/Sandeep-Sharma-400Alamar-Foods.png)
Sandeep Sharma
Director Group Procurement & International Markets Supply Chain
![](https://callcentresummit.com/wp-content/uploads/2023/11/6014.SR_BIG-6ade37d4-1-300x82.png)
Hottest topics
More details about what will be discussed this annual
New Lessons Learned
New Opportunities Unlocked
New Lessons Learned
New Opportunities Unlocked
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Look at the Main Topics
Of Our Conference
- 01Innovative strategies for delivering exceptional customer service
- 02Building a customer-centric culture in your contact centre
- 03Implementing AI and automation in contact centres for improved customer experiences
- 04The role of empathy and emotional intelligence in contact centre interactions
- 05Best practices for measuring and improving customer satisfaction in contact centres
- 06Virtual worlds unveiled: VR and AR in contact centres
- 07How can we customise and personalise chatbots for maximum impact?
Early bird tickets available
Month of early booking discounts
Discount
20 %
Discount
10 %
Discount
0 %
Testimonials
What our users say about our conferences
Sponsors
Our trusted sponsors
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Download our App to
Enhance Your Event Experience
This innovative app is aimed at enhancing your networking experience through a seamless blend of interaction and connectivity. We have carefully crafted this application with new features that empower you to make the most out of your engagements, ensuring personalised experiences and seamless networking opportunities.
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UPCOMING CUSTOMER EVENTS
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